Free Resource
50 FAQ Response Starters for Small Business
AI-Ready Templates Grouped by Category
Free swipe file from aibusinessaccelerator.au
Each entry includes: The Question → The Prompt Template → A Sample Output you can adapt.
Add your business voice prefix to every prompt:
My business tone is [warm, professional, friendly but direct, no jargon].
Keep all responses consistent with this voice.Category 1: Pricing & Payment (10 FAQs)
FAQ 1.1: “How much does it cost?”
Prompt:
I run a [business type] in [city]. A potential client is asking:
"How much does it cost?" Write an honest, helpful answer that
explains our pricing structure without committing to a specific
number (since it varies by scope). Invite them to get in touch
for a quote. Under 80 words.Sample output: “Our pricing depends on the scope of work — [service] starts from around $[range], but the exact cost varies based on [key variables]. The best way to get an accurate figure is a quick chat or site visit so we can give you a proper quote. Happy to arrange that — reach out at [contact] or book directly at [link].”
FAQ 1.2: “Do you offer payment plans?”
Prompt:
Write a response to "do you offer payment plans?" for a [business type].
Our policy: [describe your actual policy — e.g., "we offer 50/50 split
on larger jobs" or "we don't currently offer payment plans"].
Tone: straightforward and helpful. Under 60 words.FAQ 1.3: “Do you require a deposit?”
Prompt:
Write a response explaining our deposit policy to a new enquiry.
Our policy: [describe — e.g., "we require a 30% deposit to confirm
bookings, with balance due on completion"]. Tone: matter-of-fact,
reassuring. Under 70 words.FAQ 1.4: “What’s included in the price?”
Prompt:
Write a response to "what's included in the price?" for [specific
service package]. Included: [list]. Not included: [list].
Tone: clear and helpful — no small print feeling. Under 100 words.FAQ 1.5: “Can I get a refund if I’m not happy?”
Prompt:
Write a response to "what's your refund policy?" for a [business type].
Our policy: [describe honestly]. Tone: confident and fair —
we stand behind our work without over-promising. Under 80 words.FAQ 1.6: “Do you offer discounts for [repeat customers / bulk / referrals]?”
Prompt:
Write a response to a question about discounts for [context: repeat customers,
bulk bookings, referrals]. Our policy: [describe].
Tone: warm, clear. Under 60 words.FAQ 1.7: “Can I get an itemised quote?”
Prompt:
Write a response confirming we provide itemised quotes,
briefly explaining what the quote will include. Business: [type].
Under 60 words. Include a next-step call to action.FAQ 1.8: “Do you charge for a consultation/quote?”
Prompt:
Write a response to "is your consultation/quote free?"
Our policy: [free / fee applies — describe].
Tone: direct and welcoming. Under 50 words.FAQ 1.9: “What payment methods do you accept?”
Prompt:
Write a brief response listing our accepted payment methods:
[list: bank transfer, card, cash, etc.].
Business: [type]. Under 40 words. Friendly and clear.FAQ 1.10: “What happens if the job runs over budget?”
Prompt:
Write a response explaining our process if a job comes in over the
original estimate. Our approach: [describe — e.g., "we always contact
you before proceeding with anything outside the original scope"].
Tone: reassuring, transparent. Under 80 words.Category 2: Availability & Scheduling (10 FAQs)
FAQ 2.1: “What are your hours?”
Prompt: Write a warm, brief response listing our business hours: [hours]. Include a note about how to reach us outside hours if relevant. Under 50 words.
FAQ 2.2: “How far in advance do I need to book?”
Prompt: Write a response explaining our typical lead time for bookings: [timeframe]. Mention how to check availability or book. Under 60 words.
FAQ 2.3: “Do you work on weekends?”
Prompt: Write a response to "do you work on weekends?" Our availability: [describe]. Under 50 words.
FAQ 2.4: “How long will the job take?”
Prompt: Write a response explaining that timeframes vary, what typical [service] takes: [range], and what factors affect the timeline. Under 80 words.
FAQ 2.5: “Can I book online?”
Prompt: Write a response explaining how to book with us: [online / phone / email — describe]. Include a link placeholder. Under 60 words.
FAQ 2.6: “What’s your cancellation policy?”
Prompt: Write a clear, friendly response explaining our cancellation policy: [describe — notice required, fees if any]. Under 70 words.
FAQ 2.7: “Do you do emergency or same-day appointments?”
Prompt: Write a response about emergency or same-day availability. Our policy: [describe]. Under 60 words.
FAQ 2.8: “How do I reschedule?”
Prompt: Write a response explaining how to reschedule: [process — call/email/online]. Include contact details placeholder. Under 50 words.
FAQ 2.9: “Will the same person/team come each time?”
Prompt: Write a response about consistency of staff/team for repeat appointments. Our policy: [describe]. Tone: reassuring. Under 70 words.
FAQ 2.10: “What areas do you service?”
Prompt: Write a response listing our service areas: [describe]. Include a note about travel fees if applicable. Under 60 words.
Category 3: Services & Scope (10 FAQs)
FAQ 3.1: “What’s included in [specific service]?”
Prompt: Write a clear response listing what's included in [service name]: [list]. What's not included: [list if relevant]. Under 90 words.
FAQ 3.2: “Can you customise the service for my situation?”
Prompt: Write a response to "can you customise what you offer?" Explain that yes, we work with clients to tailor the scope — describe how briefly. Under 70 words.
FAQ 3.3: “Do you have a minimum order/booking size?”
Prompt: Write a response about minimum booking requirements: [describe or "no minimum"]. Under 50 words.
FAQ 3.4: “What if I only need part of the service?”
Prompt: Write a response to a client who wants only part of what we typically offer. Our approach: [flexible / packages only — describe]. Under 60 words.
FAQ 3.5: “Do you provide the materials/equipment?”
Prompt: Write a response explaining what we supply vs. what the client needs to provide: [describe]. Under 70 words.
FAQ 3.6: “How far do you travel?”
Prompt: Write a response about our service radius and any travel fee policy: [describe]. Under 60 words.
FAQ 3.7: “Do you offer a guarantee?”
Prompt: Write a response explaining our satisfaction guarantee or warranty: [describe]. Tone: confident. Under 70 words.
FAQ 3.8: “Can you work around our schedule/business hours?”
Prompt: Write a response about our flexibility to work around [residential / commercial] client schedules. Our flexibility: [describe]. Under 60 words.
FAQ 3.9: “What brands or products do you use?”
Prompt: Write a response listing the brands/products we use and why: [describe]. Under 70 words.
FAQ 3.10: “Do you offer ongoing/regular services?”
Prompt: Write a response about our ongoing/recurring service options: [describe]. Under 60 words.
Category 4: Experience & Credentials (10 FAQs)
FAQ 4.1: “How long have you been in business?”
Prompt: Write a warm, confident response to "how long have you been in business?" We've been operating for [X years]. Brief mention of what that experience means for clients. Under 60 words.
FAQ 4.2: “Are you licensed and insured?”
Prompt: Write a reassuring response confirming our licences and insurance. Details: [list licences, describe insurance coverage]. Under 70 words.
FAQ 4.3: “Can I see examples of your work?”
Prompt: Write a response inviting them to see our portfolio/examples. Where to find them: [website page, Instagram, etc.]. Under 50 words.
FAQ 4.4: “Do you have references or reviews?”
Prompt: Write a response pointing to our reviews. Where to find them: [Google / Facebook / website testimonials]. Under 50 words.
FAQ 4.5: “What qualifications do your team have?”
Prompt: Write a response about our team's qualifications: [describe]. Tone: confident without being boastful. Under 70 words.
FAQ 4.6: “Are you a member of any industry associations?”
Prompt: Write a response about our industry memberships or certifications: [list or "not applicable"]. Under 50 words.
FAQ 4.7: “What makes you different from others?”
Prompt: Write a response to "why should I choose you?" Our key differentiators: [list 2–3]. Tone: confident, not arrogant. Under 80 words.
FAQ 4.8: “How do you handle complaints?”
Prompt: Write a response explaining our complaints process: [describe — who to contact, what we commit to]. Tone: transparent, reassuring. Under 80 words.
FAQ 4.9: “Are your products/services Australian-made or locally sourced?”
Prompt: Write a response about our local sourcing or Australian product commitments: [describe honestly]. Under 60 words.
FAQ 4.10: “Do you work with businesses or just individuals?”
Prompt: Write a response describing who we work with: [B2B / B2C / both — describe]. Under 50 words.
Category 5: Getting Started (10 FAQs)
FAQ 5.1: “What’s the first step?”
Prompt: Write a clear, encouraging response explaining the first step to working with us: [describe the process]. Include a call to action. Under 70 words.
FAQ 5.2: “Do you offer a free consultation?”
Prompt: Write a response about our consultation offer: [free / paid — describe]. Under 60 words.
FAQ 5.3: “What information do you need from me to get started?”
Prompt: Write a response listing what we need from a new client to begin: [list]. Tone: helpful, not bureaucratic. Under 70 words.
FAQ 5.4: “How quickly will I see results?”
Prompt: Write an honest response about typical timelines for results with [service]. Be specific where possible, realistic throughout. Under 80 words.
FAQ 5.5: “What’s the onboarding process like?”
Prompt: Write a response walking through our client onboarding process step by step: [describe the steps]. Under 100 words.
FAQ 5.6: “What should I prepare before our first appointment?”
Prompt: Write a response about what a new client should have ready before their first session/appointment: [list]. Tone: helpful. Under 70 words.
FAQ 5.7: “Can I try before I commit?”
Prompt: Write a response about trial options, starter packages, or how new clients can test our services with low commitment: [describe]. Under 70 words.
FAQ 5.8: “How do I contact you?”
Prompt: Write a brief response listing the ways to contact us: [phone / email / booking link / social]. Tone: welcoming. Under 50 words.
FAQ 5.9: “What’s your response time for enquiries?”
Prompt: Write a response committing to our typical response time: [describe — e.g., "within 2 business hours"]. Under 50 words.
FAQ 5.10: “Do you work with clients anywhere in Australia?”
Prompt: Write a response about geographic reach: [local only / statewide / national / remote-capable]. Under 60 words.
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